COVID-19 Help and FAQs
*DELIVERY UPDATE as of 6 AUGUST 2020*
Due to the high volume of orders, quarantine restrictions, and limited manpower, please expect delays for all deliveries. We are working as hard as possible to serve you and dispatch your orders ASAP, while ensuring the safety of our team. You will receive a tracking number once your order is on its way. Thank you for your patience and understanding during this time.
- Pay and Reserve at my preferred BOOTCAMP store (Reserve the item by paying online then claiming it in store once BOOTCAMP store operations resume)
- Item Reserve (Reserve the item online and pay for it in store once BOOTCAMP store operations resume)
- Shipped to your doorstep: within Metro Manila (10-14 business days) and nationwide (15-20 business days)
- Couriers will return to your address twice (total 3 attempts) and if the order is still not claimed, it will be cancelled and brought back to us.
- Yes, we will follow the shipping address indicated in your order form.
- Please reach us through email at firstname.lastname@example.org
RETURN AND EXCHANGE POLICY
BOOTCAMP follows the IRR of R.A. 7394 (Consumer Act of the Philippines). As such, we honor exchanges/returns of our merchandise provided that these are found to be defective or of substandard quality upon purchase. Likewise, a change of mind or improper use/care of merchandise non-pursuant with its specified care label does not entitle one to a return/exchange.
Merchandise may be returned in exchange if returned with its receipt within thirty (30) days from the date of product receipt (refer to tracking number status). Return channels are:
1) LBC drop-off: bring your purchase to any LBC branch and ship the item back to us:
- Wrong/defective item (provincial area)
- Contact our Customer Service (CS) and inform of what order number and product to return
- Once with confirmation from our CS that a product is qualified for return, our Logistics Partner will email you your LBC booking reference number with the corresponding booking fee and will ask for your GCash / preferred bank account where the said fee will be reimbursed to
- Locate an LBC express branch nearest you, drop off your parcel (unsealed, for inspection) and pay booking fee at the counter
- Redelivery of product replacement will take 3-5 days if within MM, 5-8 days within Luzon, and 10-14 days within VisMin area
*Expect delays in delivery due to ECQ/GCQ conditions
- Customer-initiated item exchange (shouldered by the customer)
- Same process applies but without reimbursement of booking fee
- Once we receive the item(s), our fulfillment partner will deliver your preferred item(s) with a shipping fee of P200 Metro Manila and P300 Provincial (to be collected upon delivery)
2) Store exchange: bring your purchase to any BOOTCAMP store and present with receipt for processing (product receipt as reference)
3) Courier send-out (Metro Manila only): CargoGo Logistics same day delivery and exchange with a round-trip shipping fee of P300 within Metro Manila (to be collected upon exchange)
- BOOTCAMP Fort
- BOOTCAMP Alabang
- BOOTCAMP Cebu
Merchandise may be exchanged for an item of the same value or higher (difference to be settled upon purchase), as long as apparel is unworn, unaltered and with all original tags attached and footwear must be returned unmarked and in the original, undamaged shoe box.Size change or defective returns are the only accepted grounds for exchanges of sale merchandise. Change of item is only allowed if the preferred size is no longer available. In addition to this, returns/exchanges will not apply to 1) altered items, 2) accessories, and 3) intimate apparel and swimwear.
- Credit card (transacted via PayMaya)
- Cash on Delivery (COD)
- Please get in touch with us through email at email@example.com to address the concern
- If you choose to save your details when you place an order, yes.
- If your desired item is on the site then it should be available. In the event that the item is not available, it will be cancelled from your order.
- Commonly, Nike makes use of US sizing and Adidas makes use of UK sizing. Size charts are available on product pages.
- Please reach us through email at firstname.lastname@example.org and we will arrange a Team Buy with you.
- Please reach us through email at email@example.com and we will arrange an order cancellation with you.