Help and FAQs

PRODUCTS

How reliable is product availability?
  • If your desired item is on the site then it should be available. In the event that the item is not available, it will be cancelled from your order.
What sizing formats does Bootcamp use?
  • Commonly, Nike makes use of US sizing and Adidas makes use of UK sizing. Size charts are available on product pages.
What if I am ordering in bulk for my club?
  • Please reach us through email at hey@bootcamp.com.ph and we will arrange a Team Buy with you.
 

    DELIVERY

    What delivery options are available? *UPDATE: 6 AUGUST 2020*
    1. Click and Collect (Reserve the item by paying for it online then claiming it in store within 10 days)
    2. Click and Reserve (Reserve the item for 3 days and pay for it in store)
    3. Shipped to your doorstep: within Metro Manila (10-14 business days) and nationwide (15-20 business days)
    What happens if I'm not at my delivery address at the time of delivery?
    • Couriers will return to your address twice (total 3 attempts) and if the order is still not claimed, it will be cancelled.
    Do you deliver to an alternate/work address?
    • Yes, we will follow the shipping address indicated in your order form.
    What should I do if I don't receive my order within the expected
    delivery time?
    • Please reach us through email at hey@bootcamp.com.ph
     

    RETURNS

    Definition:

    RETURN AND EXCHANGE POLICY
    BOOTCAMP follows the IRR of R.A. 7394 (Consumer Act of the Philippines). As such, we honor exchanges/returns of our merchandise provided that these are found to be defective or of substandard quality upon purchase. Likewise, a change of mind or improper use/care of merchandise non-pursuant with its specified care label does not entitle one to a return/exchange.

    Guidelines:
    Merchandise may be returned in exchange if returned with its receipt within thirty (30) days from the date of product receipt (refer to tracking number status). Return channels are:

    1) LBC drop-off: bring your purchase to any LBC branch and ship the item back to us:

    1. Wrong/defective item (provincial area)
    • Contact our Customer Service (CS) and inform of what order number and product to return
    • Once with confirmation from our CS that a product is qualified for return, our Logistics Partner will email you your LBC booking reference number with the corresponding booking fee and will ask for your GCash / preferred bank account where the said fee will be reimbursed to
    • Locate an LBC express branch nearest you, drop off your parcel (unsealed, for inspection) and pay booking fee at the counter
    • Redelivery of product replacement will take 3-5 days if within MM, 5-8 days within Luzon, and 10-14 days within VisMin area

    *Expect delays in delivery due to ECQ/GCQ conditions

    1. Customer-initiated item exchange (shouldered by the customer)
    • Same process applies but without reimbursement of booking fee
    • Once we receive the item(s), our fulfillment partner will deliver your preferred item(s) with a shipping fee of P200 Metro Manila and P300 Provincial (to be collected upon delivery)

     2) Store exchange: bring your purchase to any BOOTCAMP store and present with receipt for processing (product receipt as reference)

     3) Courier send-out (Metro Manila only): CargoGo Logistics same day delivery and exchange with a round-trip shipping fee of P300 within Metro Manila (to be collected upon exchange)

     Participating Stores:

    • BOOTCAMP Fort
    • BOOTCAMP Alabang
    • BOOTCAMP Cebu

     Merchandise may be exchanged for an item of the same value or higher (difference to be settled upon purchase), as long as apparel is unworn, unaltered and with all original tags attached and footwear must be returned unmarked and in the original, undamaged shoe box. 

    Size change or defective returns are the only accepted grounds for exchanges of sale merchandise. Change of item is only allowed if the preferred size is no longer available. In addition to this, returns/exchanges will not apply to 1) altered items, 2) accessories, and 3) intimate apparel and swimwear.
       

      PAYMENT

      What payment methods are accepted?
      1. Credit card (transacted via PayMaya)
      2. PayPal
      3. Cash on Delivery (COD)
      How can I cancel an order?
      • Please get in touch with us through email at hey@bootcamp.com.ph to address the concern
      Is my data retained for future orders?
      • If you choose to save your details when you place an order, yes.