FAQs

PRODUCTS

Is there a limit to the number of items I can purchase?

  • Yes. You can only purchase a maximum of 5 for the same product for regular items and 1 for high-heat releases/launch products. We want to make sure that all items are only purchased by the end user and not resold in the market to protect our consumers. We reserve the right to cancel any orders we deem to be in breach of this rule.

How reliable is product availability?

  • If your desired item is on the site then it should be available. In the event that the item is not available, it will be cancelled from your order.

What sizing formats does Bootcamp use?

  • Measurements of Nike products are in US sizing while Puma and Adidas are in UK sizing. For LGR and other local brands, they follow Asian sizing.
  • Size charts are available on product pages or you can click on below links to find your size:
Nike Size Guide
Adidas Size Guide

What if I am ordering in bulk for my team/club?

  • Please reach us through email at hey@bootcamp.com.ph and we will arrange a Team Buy with you.

DELIVERY

You will receive a tracking number once your order is on its way. You may check your parcel's shipping updates on:

Entrego:
https://track.entrego.org/search

Cargo-Go:
https://app.detrack.com/w/#/tracking/s/775f7c11a691221865552b56671d169b32b9e6af

What delivery option is available?

  • STM (Ship To Me): shipped to your doorstep Nationwide and International on selected items.
  • Important Notice: For international orders, please note that the buyer will be responsible for covering any applicable local taxes.
  • Please note that some international credit cards may not work on our platform, leading to payment issues during checkout. We recommend using Visa or Mastercard, as they are widely accepted and more likely to ensure successful transactions on our website.

What happens if I'm not at my delivery address at the time of delivery?

  • Couriers will return to your address twice (total of 3 attempts) and if the order is still not claimed, it will be cancelled.

Do you deliver to an alternate/work address?

  • Yes, we will follow the shipping address indicated in your order form.

What should I do if I don't receive my order within the expected delivery time?

RETURNS

BOOTCAMP follows the IRR of R.A. 7394 (Consumer Act of the Philippines).
As such, we honor exchanges/returns of our merchandise provided that these are found to be defective or of substandard quality upon purchase. Likewise, a change of mind or improper use/care of merchandise non-pursuant with its specified care label does not entitle one to a return/exchange.
Merchandise may be returned in exchange if returned with its receipt within thirty (30) days from the date of product receipt.
For more details, you can check on our Return and Exchange policy via this link.

How do I return a product if I'm not happy with it?

  • Please refer to our Return Policy or get in touch with us through email at hey@parkoutlet.com.ph.

Can items be exchanged?

  • Please refer to our Return Policy or get in touch with us through email at hey@parkoutlet.com.ph.

What should I do if I received a wrong item, damaged item or the item looks different on the website?

  • Please refer to our Return Policy or get in touch with us through email at hey@parkoutlet.com.ph.

Item is missing from my order, how do I resolve?

  • Please refer to our Return Policy or get in touch with us through email at hey@parkoutlet.com.ph.

I have been refunded the incorrect amount?

  • Please refer to our Return Policy or get in touch with us through email at hey@parkoutlet.com.ph.

I returned an item and it was incorrectly refunded or replaced. What can I do?

  • Please refer to our Return Policy or get in touch with us through email at hey@parkoutlet.com.ph.

PAYMENT

What payment methods are accepted?

All transactions are secured and encrypted through these payment gateways:

  • Credit/Debit Cards and e-Wallets (Visa, Mastercard, American Express, JCB, Maya, Gcash, QR Ph, and ShopeePay)
  • Secure Payments via PayMongo (Visa, Mastercard, Gcash, GrabPay, Maya, BillEase, BPI, and Atome)

How can I cancel an order?

  • Unfortunately, we cannot cancel an order once it's been confirmed. You may, however, opt to return for an exchange instead. Please refer to our exchange policy

Is my data retained for future orders?

  • If you choose to save your details when you place an order, yes. And hey, it makes ordering the next time around easier!